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Privacy policy
Identity
This privacy policy is being used by Green Tree Candle Company, registered at the Kamer van Koophandel under number [71360301], on the website https://www.greentreecandle.com/.
Address
Elandstraat 61
3064 AG Rotterdam
Nederland
Phone number: 0031-(0)10-4518186
Email address: [email protected]
General
We consider careful handling of personal data of great importance. Personal data is therefore carefully processed and protected by us. In our processing we adhere to the requirements of the General Data Protection Regulation. In this declaration, we explain which personal data we collect and use, and for what purpose. We recommend that you read this declaration carefully.
Security
We make every effort to secure the website against misuse and unauthorized access to personal data. We do this for example by means of SSL secured connections. It is your responsibility to secure the equipment with which you visit and use our website, for example with a virus scanner.
Personal Information
By using this website, you leave certain data with us or we ask you for certain data in order to process the desired order. This may also include personal data: data that can be traced directly or indirectly to you. We store and use only the personal data directly provided by you or of which it is clear at the time of provision that it is provided to us for processing.
We use the personal data obtained and collected primarily for the performance of the agreement, namely: ensuring the correct processing of the order. In addition, we may further process some data to keep in touch with you about our products and services. We believe that we have a legitimate interest for this, namely: the achievement of our business interests through direct marketing.
Web shop: integrated web shop system
If you place an order via the web shop, you must enter certain information in order to properly process the order you want. For example, we ask you to provide us with certain information about yourself and regarding the order, namely: name and address details, bank, the order. We process this data in the context of the execution of the agreement. In addition, we also process data that you do not enter yourself, but which we do collect when you use the web shop and which can be indirectly traced back to you. This data that we collect and process about you is: IP address, transaction ID, Facebook pixels. In addition, if you contact us with a question or request regarding your order, for example, we can make notes or if you communicate with us via chat, we can process the chat conversation to handle your question or request.
We process the personal data you enter primarily to execute the order you place. The basis for processing the entered data is to implement the agreement. After processing the order, we can use the information entered for marketing purposes. The basis for this is to promote a legitimate interest of us as a company: because you have placed an order with us, we want to continue to inform you as a customer about our products and services.
Retention Period
Most of the personal data we process is data related to an order. Based on tax legislation and our accounting obligations, we are obliged to retain financial and order data for a period of 7 years.
We do not store other data such as IP address, transaction ID, payment method, and chat data in our databases for longer than one (1) month. We do not keep any notes for longer than 3 months unless a note relates to the functioning of a product.
Processing by third parties
The web shop is an integrated Magento web shop system that consists of various communicating components and service providers that make it possible for the website and web shop to function properly and securely. Systems from the following service providers, among others, are used for the operationalization of the web shop: [FILL IN].
Web hosting
Our website and web shop are hosted by a third party, namely: Byte. This hosting party takes care of the storage of the website/web shop and processes personal data exclusively for the purpose agreed with them: hosting. We have concluded a processing agreement with this hosting party and they are bound by the processing purposes.
Payment and check out systems
Our web shop also integrates payment systems for processing orders and payments. The integrated payment and checkout services are [INSERT]. Among other things, they process your NAWTE data, bank, account number to process the order and validate the payment. These payment and checkout services may anonymize your data and use it for analysis and optimization purposes: improving their services.
Delivery services and logistics service providers
If you place an order, the personal data necessary to have the order delivered to you will be shared with delivery services. The following delivery service; DHL, UPS, FedEx may receive from us your name, address, place of residence and telephone number to deliver (or have delivered) the order to the location specified by you. These logistics service providers may also engage other service providers to handle the logistics shipping process. All these delivery services and logistics service providers are bound by the General Data Protection Regulation with respect to the processing of your personal data.
Review Platform
We offer on our website and web shop the possibility to leave a review at Kiyoh (review platform). For this review Kiyoh asks you to provide certain data. You can find out how they handle your personal data on Kiyoh's Website: https://kiyoh.com/en/terms-of-use-customer-review-system/
Google services for SEO and advertising
To track, analyze and manage the optimal use of our webshop, we use Google Tag Manager to place codes from various Google analysis and marketing services on our website and webshop and to allow them to communicate with each other for optimal marketing results. We have concluded a processing agreement with Google Tag Manger and the various Google services. They do not process the personal data for purposes other than those we have agreed with them.
Contact Form
If you would like to ask a question or contact us, you can use the contact form on our website. We only use the information you provide to us via the contact form to answer your question or comment. After answering we will delete your personal data.
The basis on which we process the personal data is: to be able to carry out your request for information or to respond to your comments.
Cookies
Cookies are placed on our website. We have recorded how we handle cookies in a separate cookie policy.
Third party websites or services
This statement does not apply to third-party websites or services that are connected or linked to our website by means of links or otherwise. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements or other (general) terms and conditions of these websites or services before using the websites or services of these third parties.
Questions, right of inspection, correction and deletion
For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time. To prevent abuse, we may ask you to identify yourself adequately.
For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time. To prevent abuse, we may ask you to identify yourself adequately.
You have the following rights under the GDPR:
- The right to inspect and rectify or erase personal data or limit processing, as well as the right to object to (further) processing.
- The right to take and/or transfer your data.
- If the processing of personal data is based on consent, you have the right to withdraw this consent at any time.
- You have the right to file a complaint with the Dutch Data Protection Authority about the processing of your personal data by us.
Changes
We reserve the right to change this privacy statement at any time. Therefore, please consult this text regularly to ensure that you have read the latest version.